Troubleshooting

There’s no sound

• iPhone or iPad: check the silent switch on the side (or the Action button setting). When it’s on silent, web pages can’t play sound, even with the volume up.
• Turn the volume up, and check sound isn’t going to headphones or a speaker that’s off.
• Words are played from our recordings. If one can’t load, your device’s own voice reads it instead; if your device has no Italian or Spanish voice installed, you may hear nothing. On a phone or computer, you can add one in the system’s language or speech settings.

The sign-in code doesn’t arrive

1. Wait a minute, then check your spam or junk folder and any Promotions or Updates tab.
2. Check the email address for typos.
3. Ask for a new code from the sign-in page.

Still nothing? Email support@1000wordsacademy.com from the same address.

Typing accents

With the word bank hidden, tap the accented letters under the answer box. To type them on your keyboard instead:

• iPhone, iPad and Android: touch and hold a letter (like e) and slide to the accented version.
• Mac: hold a letter down and choose from the menu, or press Option + \` then the letter for à è ì ò ù, and Option + e then the letter for á é í ó ú. Option + n then n gives ñ.
• Windows: add the Italian or Spanish keyboard in Settings → Time & language → Language, or use the US-International keyboard: type ' then e for é, \` then a for à, ~ then n for ñ.

A missing accent counts as Almost, so you won’t lose a word over it, but it will come back a little sooner.

The app says I’m offline

Your progress is saved on our server, so studying needs a connection. If your connection drops mid-session, keep answering: the app holds your answers and sends them as soon as you’re back online. Close the session only once you’re connected again.

The installed app looks out of date

The app updates itself the next time you open it with a connection. If it still looks old, close it completely (swipe it away on a phone) and open it again.

I can’t install the app

See Install the app. The usual causes:

• On iPhone and iPad with iOS older than 16.4, only Safari can add apps to the home screen.
• Firefox on a computer can’t install web apps; use Chrome, Edge or Safari.
• In a private or incognito window, browsers don’t offer to install.

My progress looks different on another device

Progress is per language. Check the language pill at the top: if it says the other language, switch back. Your answers are saved to your account, so the same account shows the same progress on every device.

Something else

Email support@1000wordsacademy.com. Tell us what you were doing, the device and browser, and what you saw, and a person will get back to you.